ITIL® Transformation (Version 5)

This module equips candidates with guidance to transform the way organisations work by balancing governance, execution, and continual learning. Aligned with ITIL guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.

Core Themes

• Understanding transformation complexity and organisational context
• Applying the ITIL Transformation Model
• Using patterns, tools, and governance to enable sustainable change

Benefits

• Ensures managerial and governance capabilities are fit for purpose and support the organisation's desired ways of working
• Formalises and streamlines organisational capabilities with clearer accountabilities and responsibilities
• Improves the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management
• Improves the performance of the overall SVS by supporting collaboration across stakeholders and value streams

Learning outcomes

• Introduction to ITIL Transformation
• The ITIL Transformation Model
• Transformation patterns
• Measurement, learning, and synthesis
• ITIL and AI
• ITIL and other frameworks

Who should attend

• Sponsors and owners of transformation initiatives, responsible for leading change
• Professionals involved in delivering transformation work, to understand what needs to be done
• Professionals impacted by transformation, to understand the support and engagement they can expect
• Consultants supporting organisations through transformation initiatives

Course contents

1. Foundation recap and transformation overview
2. The ITIL Transformation Model
3. Initiation patterns
4. Governance patterns
5. Execution patterns
6. End-to-end transformation examples
7. Measurement, learning and synthesis
8. ITIL and AI
9. ITIL and other frameworks

Inclusions

All participants will receive:

• E-COPY: Comprehensive Course Workbook
  E-materials are provided by default with the option to purchase hardcopy materials for an additional cost.
• E-COPY: Official ITIL Transformation Textbook
• Practice Examinations
• ITIL Transformation (Version 5) Certificate Exam Voucher
  • Available to purchase via PeopleCert – Take2 Re-sit Exam option.
  • Or purchase a PeopleCert Plus Membership via ALC to receive Take2 plus many more benefits
• Post Course Support