Lean Six Sigma is a pragmatic approach, which emphasises the critical importance of focusing on delivering what the customer wants. To achieve this Lean Six Sigma participants will learn how to engage with the customer and utilising the Lean Six Sigma skill set produce a much-improved to-be process.
This course focuses on the Define-Measure-Analyse-Improve-Control i.e. DMAIC aspects of Lean Six Sigma and continuous improvement projects. The aim is to reduce the cost of poor quality, increase process capability, minimise process cycle time and remove waste to deliver what the customer wants in the most efficient way possible - given the changing conditions in which processes operate. Ultimately resulting in increased customer satisfaction, whether this is for internally focused customers (for example HR, Finance, Procurement, Operations or others) or external ‘paying’ customers.
This course also includes content to enable participants to consider how teams work and perform in the Lean Six Sigma environment with a consideration of some concepts of organisational change management.
The course is aimed at general continuous improvement practitioners in either a service or manufacturing domain. However, the statistical content has been reduced as Statistical Process Control (SPC) in now seen as a more in-depth skill, and beyond what most Green Belt practitioners require on a day-to-day basis. A further bridging course covering SPC is offered on the journey to becoming a Lean Six Sigma Black Belt.
Continuous Improvement, business change, and general quality system implementation personnel; whom on a day-to-day basis are involved in small to medium sized process improvements projects across any area of a business.
A Case Study activity will run throughout the course to provide reinforcement of key concepts.
This course is offered on an in-house basis only. Please contact us for an obligation free quotation.
‘Small to medium‘ sized project covering all DMAIC stages, and relevant techniques producing the key artefacts must be completed within 6months of the course finish date. Your trainer will be available at the end of each stage to answer questions, 45minute phone coaching, students must send pre-reading and be prepared for these coaching sessions with specific questions. Additional coaching is available beyond the 45minutes at $200/hour.
Once your organisations project sponsor has provided final sign-off you will receive your certificate of attainment from ALC.