ITIL® Practitioner: Release and Control - Course Content

 

1. Introduction to ITIL Release and Control

  • Overview of ITIL framework
  • High level Release and Control process relationships – Why, What, How
  • Benefits

 

2. Change Management

  • Change cycle
  • Change Management process activities
  • Process Performance Indicators
  • The Change Advisory Board Meeting
  • Change and Project Management Optimising the Change Management process
  • Change Management Tools and Tool requirements
  • Best Practice Implementation of Change Management

 

3. Configuration Management

  • Setting up the Configuration Management Database
  • Configuration Management process activities
  • Setting up a Configuration Plan
  • License Control
  • Reporting
  • Process relationships and Communication framework
  • Optimising the Configuration Management process
  • Tool specification for Configuration Management
  • Best Practice Implementation of Configuration Management

 

4. Release Management

  • Release methods
  • Process inputs and outputs
  • Release Management activities
  • Defining a Release policy
  • Release and Change Management
  • Roles and Responsibilities
  • Relationship with Application Management
  • Release Management implementation guidelines

 

5. Implementation of Release and Control

  • Implementation framework
  • Creating a business case

 

6. Process Maintenance and Improvement

  • Process optimisation approach
  • Monitor and optimize
  • Plan and conduct audits
  • Process governance

 

7. Other Standards

  • AS8015
  • AS8018
  • Six Sigma

 

8. Release and Control Simulation

  • 15 days of the Release and Control in a simulated environment
  • Practice managing and organising the process in a simulated environment
  • Practice optimising the processes in a simulated environment
  • Understanding of interfaces and relationships between the processes
  • Understanding of the information flows between processes