Managing Diverse Teams - Course Description
Techniques to effectively lead mixed groups of people in the globalised workforce
Presented by Greg Lee
It has never been more difficult to head up a team of people.
In addition to all the usual issues, today’s managers have to deal with globalisation, flatter organisations, more out-sourcing, more external / independent contractors, more telecommuting, more off-shoring, more time zones, more different cultures, guest-working, increased legal compliance. To name but a few.
The shape of organisations is changing and the makeup of teams and workgroups is becoming more and more diverse in terms of personality, race / creed / culture, religion, location, age, gender, career stage, life/family versus work aspiration, time-zone, employment status, and so on.
Traditional management skills no longer adequately prepare managers for today’s more demanding environment. New skills and understanding are needed. This powerful 2-day program has been designed specifically to address the challenges you face today in managing your diverse team.
Today’s workplace has come a long way since relatively similar people worked in the one physical location as full-time employees all under the direct gaze of their immediate manager who held their entire prospects in his hand. It now varies considerably- by geography, time-zone, race, culture, employment status, and so on.
So what is a manager or team leader to do? How will they handle this complexity? Can they possibly morph to fit every situation and adapt to every person in their team? How can we equip them to understand the dimensions and dynamics of such diversity?
This powerful two-day course has been designed specifically to address the key challenges managers face in today’s diverse workplace.
"Making the most of diverse work teams takes skill, time and awareness of differences. Depending on how they are managed, such teams can yield terrible headaches or terrific results"
How Is This Program Different?
The coure is not merley an adaptation of existing management courses. Rather, it has been designed fresh, from the ground up, specifically to address the key issue of diversity in today’s workplace.
It recognises that diversity is more than simply a feature of modern life. Rather, if managed well, it can be a source of strength to the organisation and can be harnessed for better performance and better results. Mismanaged, it can lead to situations much worse than was the case in simpler times.
The course addresses the crucial questions of: What makes a team productive? How does a team function optimally? And, of most relevance, how does the diversity of team members impact the group's output?
Course Objectives
- How to make more effective teams and more profiitable businesses
- Learn skills from case studies and critical incidents of diverse teams struggling to perform
- Get increased effort and loyalty from more engaged staff and teams
- Understand the different phases of team development
- Learn the skills to build effective relationships at each phase of the team process
- Learn to manage diversity, relationship and cultural dynamics at each phase of the team building process
- Learn to manage differences (race, gender, cross-functional, thinking style, relationship style, personality, culture, etc.)
- Acquire the tools to work together in synergy, where the total is more than the sum of the parts
- As leaders, learn the facilitation skills to ensure each member of the team contributes
- As team members, learn to play your role to the fullest and accept mutual responsibility for achieving team goals
- Participate in a complete well rounded learning experience
- Walk away with a new mindset and the behaviors and skill to build high performance teams in any environment
Who Should Attend
Managers, leaders and team members who want to build high performance diverse teams in today’s cross-cultural domestic and global context.
Anyone who has recently or is about to be appointed to their first supervisory or management position, overseas assignment, cross-geography responsibility, or second-level position with new first-level supervisors reporting to them
