The 5-day, ISO/IEC 20000 Service Management Masterclass is a comprehensive education package dedicated to teaching and equipping IT Managers and Consultants with the knowledge, skills, tools and experience required to become experts in the field of IT Service Management and implementing the ISO/IEC 20000 standard.
Far more than a classroom-based training course, this masterclass combines access to documentation templates, process assessment and improvement solutions, a collaborative masterclass forum and the opportunity to apply the learning objectives in your own workplace environment.
This course is aimed at Service Management Implementation Leaders who require a detailed understanding of the ISO/IEC 20000 standard, especially those responsible for or involved in the implementation and support of a Service Management System on a day-to-day basis.
This course is also ideal for those wishing to take their existing knowledge of ITIL to a much higher and practical level.
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There are no certification prerequisites required to attend this course, since the opportunity to sit the ISO/IEC20000 Foundation exam is included in the first week of the course.
Experience in an IT Management or Consultant role in Service Management or a related field of expertise is preferred.
Unlike regular theory-based training courses, this MASTERclass ensures that you spend less time in the classroom and more time applying the learning objectives in your workplace environment: